Apps & viewing

[Diggyj]

I have a Roku TV by ONN. Many of the channels will start playing an episode of something, but will then either become laggy or simply exit the channel and go back to the home screen. Netflix and Prime seem to be the worst channels, though it has happened with Paramount Plus as well. Can someone please tell me why this is happening and what we can do about it?

[RokuJohnB · Accepted solution]

Hi @Diggyj,

Welcome! 

Thank you for bringing up the issue with your Roku TV, as the apps are lagging and reverting to the home screen.

First, restart your modem and router. After that, restart your Roku TV. To do this, go to Settings, then System, then Power, and select Restart.

Give this a try and let us know how it goes!

Cheers,
Roku Community Team

[Diggyj]

I have done that multiple times with no result.

[RokuJohnB]

Hi @Diggyj,

Thanks for giving those troubleshooting steps a shot! 

Please connect your Roku TV to a different network, like a mobile hotspot, and check if that resolves the issue.

If the issue keeps happening, can you share the details below?

• When did the issue start?
• Have we made any recent changes to your modem or router?

Can't wait to hear back from you!

Thanks,
Roku Community Team