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srader1991
Newbie
‎10-27-2023 01:37 AM

Pre subscription viewing recordings

I recently decided to get a subscription for 1 camera due to a situation that happened on the 17th of October. I was wondering if there was a way to view this footage even though I had not gotten the subscription until Oct. 25th? I had an SD card in the camera for continuous recording but of course the day it is allowing me to view is the 18th. I got the subscription because it states the cloud will allow for 2 weeks of video storage. Can I view anything that was recorded in the cloud before I paid for the subscription?? I really hope this is possible it is very important that I am able to see this days worth of footage. My fingers are crossed you can help me in this matter. Thanks

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RokuERey
Retired Moderator
‎10-27-2023 04:02 PM

Re: Pre subscription viewing recordings

Hi @srader1991,

Greetings from the Roku Community!

Thanks for the inquiry. You can still view them up until the 14-day free trial period. To answer your question, yes you can still access the recorded events on the cloud.

Regards,

Rey

ERey.
Roku Community Moderator
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