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LaudiC
Reel Rookie
a month ago

Picture freeziing after or during commercials

Mine only freezes on Roku Channel. no other channels are affected, but then, they don't have commercials.

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RokuEmmanuel-D
Community Moderator
Community Moderator
a month ago

Re: Picture freeziing after or during commercials

Thanks for sharing this here, @LaudiC!

Can you share what specific content is experiencing this behavior? Or is it happening to all content inside the Roku Channel? Lastly, are there any recent updates before this happened?

In the meantime, please try this quick fix below:

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please keep us posted!

Roku Community Team

Emmanuel-D.
Roku Community Moderator
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