Need new pin number
@Gwen2, you can manage the PIN by logging into your Roku account at https://my.roku.com using the email address that's displayed on your device under Settings->System->About. If you're unable to do that because it's not your Roku account, you should set up your own Roku account and factory reset the device.
We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.
Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality.
In the meantime, for additional assistance, visit our Support Site.
We're sorry for this disruption — we’re excited to share what’s next!