Help

Apps & viewing

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pjboiano
Newbie
‎04-04-2023 07:59 AM

Paramount+ - changing the account connected to Roku

Jump to solution

trying to change Paramount+ channel from auto-connecting to old Express plan via Walmart+ to new Premium plan that I just signed u for separately. Removed channel from Roku home menu, restarted Roku stick, then added channel back, but still auto-connects to the Express plan sub via Walmart+. Like it is stuck in memory.

0 Kudos
2 Solutions

Accepted Solutions
renojim
Community Streaming Expert
‎04-04-2023 08:44 AM

Re: Paramount+ - changing the account connected to Roku

Jump to solution

See if there's a "log out" option somewhere in the Paramount+ settings.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
makaiguy
Community Streaming Expert
‎04-04-2023 08:46 AM

Re: Paramount+ - changing the account connected to Roku

Jump to solution

Try this

  1. Go into the Paramount+ app on your Roku. 
  2. Move cursor to the left to the left side menu, then click on Settings at bottom.
  3. Go to Account.
  4. Sign out.
  5. Sign back in with your new credentials.

As this will now be a different account, I suspect you'll have to set up any profiles again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert
‎04-04-2023 08:44 AM

Re: Paramount+ - changing the account connected to Roku

Jump to solution

See if there's a "log out" option somewhere in the Paramount+ settings.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
makaiguy
Community Streaming Expert
‎04-04-2023 08:46 AM

Re: Paramount+ - changing the account connected to Roku

Jump to solution

Try this

  1. Go into the Paramount+ app on your Roku. 
  2. Move cursor to the left to the left side menu, then click on Settings at bottom.
  3. Go to Account.
  4. Sign out.
  5. Sign back in with your new credentials.

As this will now be a different account, I suspect you'll have to set up any profiles again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
pjboiano
Newbie
‎04-04-2023 08:59 AM

Re: Paramount+ - changing the account connected to Roku

Jump to solution

Duh. I feel so stupid. Yes, that was it. Hard to believe I was in a chat with Roku Support on my computer for nearly an hour. First with a guy who said he could only check the status of my subscriptions. Then with another guy who is from Customer Support who was telling me I need to "update my device". Unbelievable. Thanks for giving me this simple solution, I should have known this.

0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!