Apps & viewing

[Morinmavrick]

Paramount Plus app will open but is having a problem with payment from Roku and will not let me stream but will show me all the wonderful shows that I would like to be watching, I made sure that I updated the Roku app and my credit card of which is working fine because Roku charged on it and also prime, when I go to the star on my remote for Paramount Plus it does not list removal of app so I can reinstall it please advise

[RokuJohnB]

Hi @Morinmavrick,

Welcome!

Thanks for contacting us about your problem with the Paramount Plus app. I’d like to gather a bit more information so I can investigate what’s going on.

• Are you getting any error messages or codes?
• Is this the only app that you are having issues with?

Appreciate your help!

Thanks,
Roku Community Team

[Zoe1594]

I am having the exact same issue. Roku payment method was updated, Paramount plus subscription was charged, but app won’t stream shows even though previews will play. When wanting to stream no error code just “We’re having trouble processing your payment through Roku…,”. It says if you already updated payment to sign out of the app and sign back in, but that does nothing. 

[rodeo1moretime]

Also having the exact same issue and i have updated payment and the charges went thru and was paid but still saying the same thing!!!!