Apps & viewing

[Anoodle]

I've trying to add the prime video app to my Roku TV but for some reason it doesn't have neither a search bar nor the app itself. I already tried factory resetting the tv and im met with the same issue. ive looked it up but i cant seem to find any real solution other than reset it or to disconnect and reconnect the wifi. i also see the getting started option in home menu but every time i click on it it tries to open but goes back to the home screen. i need help. the tv model is a 50" roku onn tv

[Strega2]

Where are you located?  Usually issues like this relate to unsupported regions.  (Or possibly Roku just thinking you are in an unsupported region.)  Another potential source of confusion is a Roku account started in one country, and then you move to another one.

[Anoodle]

Im located in Texas and I made the account in Texas. Is there a way of checking the location 

[AvsGunnar]

@Anoodle 

Is this a new setup or existing setup?

When setting up a Roku device or RokuTV, a Roku account is created based on your location.  If you are using a VPN or any network setup that Roku cannot identify properly, it may set up your Roku improperly and apps and features may not be available. (the absence of a Search bar and access/availability to certain apps is usually an indicator of an unsupported country/locale).

If not using a VPN (or your router software is not using a vpn), try rebooting your router.

If this is a new setup. you may need to Factory Reset the RokuTV again (press and hold in reset button for 15-30 seconds) and create a new Roku account (different email address) and make sure your IP address is reflecting your location. https://whatismyipaddress.com/ (look at the geolocation and verify matches).

Alternatively, you can try using a hotspot, if available, to get through the setup and activation.

edited... My typing is either getting very slow or the forum software is a little wonky today.  Noticed the responses after replying.