Apps & viewing

[GeorgeRYoung]

I have the  Netflix app on my Roku Express. Netflix (curse them) discontinued my basic 720p plan and my last payment date to Netflix was June 19. This is supposed to give me viewing capability until July 19th.

The Roku Netflix app gets to a page where I'm supposed to choose and subscribe to a new plan. But it refuses to allow me to view movies even though I've paid for this last month. I can still view movies via a browser but this defeats the purpose of having a Roku.

[RokuTakashi · Accepted solution]

Hi, @GeorgeRYoung 

Thanks for posting, and welcome to the Roku Community.

We understand the concern you have with the Netflix app on your Roku Express not being able to view content as it is supposed to since you've subscribed to their service. For this matter, we recommend performing a troubleshooting step that we'll provide below. Kindly follow the instructions:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

Best wishes,
Kash