Apps & viewing

[DoMaHouckster]

Netflix Add to Watchlist feature is not working, yet again. 

Seems to be a frequent issue, lots of mentions on other forums. Also, audio keeps popping, crackling, and completely cutting out intermittently. But only on Netflix...

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @DoMaHouckster!

Thanks for informing us about the issues you've encountered only within the Netflix app. We'd be happy to help you contact the right support for this. 

In cases like this, we highly recommend coordinating with the Netflix Support team, as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here: Netflix Support

In the meantime, you may try to troubleshoot this app by following the steps provided below precisely:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article for reference: How to resolve a channel playback issue

We hope this will be sorted out soon.

Best regards,
Carly