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dreilly456
Reel Rookie
‎03-30-2024 10:12 AM

Moved channels not saving

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When I move channels on our Roku Express 4K+, to change the order of them on the Home screen, they revert to the order they were in when after I power down and up again.  I'm doing this all on the same device - a new LG B3 TV.

Any help is appreciated!

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makaiguy
Community Streaming Expert
‎03-31-2024 07:41 AM

Re: Moved channels not saving

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@dreilly456-

Strange, indeed.  When you've moved the channel tile to its desired position in the grid, do you press OK to lock its position in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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2 REPLIES 2
makaiguy
Community Streaming Expert
‎03-31-2024 07:41 AM

Re: Moved channels not saving

Jump to solution

@dreilly456-

Strange, indeed.  When you've moved the channel tile to its desired position in the grid, do you press OK to lock its position in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
dreilly456
Reel Rookie
‎04-01-2024 04:22 AM

Re: Moved channels not saving

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Thanks - I got it working. 

Yes, I saved each change using the OK button the first time I tried this, but somehow it all reverted when I power cycled.  But I did the process all over again yesterday, and it stuck this time.  Weird!  

Thanks again.

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