Apps & viewing

[MNBinge]

I see there are many discussions on this subject. I have done the troubleshooting but it always returns. My current Roku was bought in 2018. If I bought a new Roku, would this still happen or has it been resolved in the newer versions? I don't want to go through all the password headaches to find out it would still happen. 

[RokuEmmanuel-D]

Hey, @MNBinge.

It's great having you here!

Could you share some info about the affected device here so we can check it out? 

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)

With the new Roku OS on the way for all Roku devices, don’t worry about this issue on newer models. The team is already working on a fix for future updates.

In the meantime, please get back to us with these details so we can investigate further.

Thanks again,
Roku Community Team

[MNBinge]

Model 3810X- Roku streaming stick+

Serial number YH00E6711928

Software version 14.1

Tracker ID28-159-588

[MNBinge]

Are you still researching my issue? I bought another Roku if needed, but really don't want to try and set it up if it still has the same issues. (Elderly and get very frustrated with passwords)

[RokuEmmanuel-D]

Thanks for the update, @MNBinge! 

The team is still investigating this issue. We'll forward your device info to them for further review. 

In the meantime, try manually updating the Roku device and see if there are any changes.

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

We'll keep you posted!

Roku Community Team