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Jondicorral
Newbie
2 weeks ago

ITVx access is now denied. I have never needed to ues a pin number.

I've never had a problem watching ITVx. Yesterday I was asked for a pin number which I have never used. My password isn't recognised so I can not solve the problem.

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easytodobetter
Roku Guru
2 weeks ago

Re: ITVx access is now denied. I have never needed to ues a pin number.

@Jondicorral 

Assuming this is the Roku system pin that's over the app, not the app itself, then you can go to my.roku.com, sign in if you need to, then scroll to "Pin preferences" and click update, you can update it or select "pin not required" to remove it.

 

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renojim
Community Streaming Expert
2 weeks ago

Re: ITVx access is now denied. I have never needed to ues a pin number.

@Jondicorral, this sounds like an ITV problem that has nothing to do with Roku.  From what I've seen, you can add a PIN as a parental control.  I'd suggest you start with their support:  https://support.itv.com/

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