Roku Community

Mikeconnie99 · ‎02-25-2023

I am trying to sign into Disney + using my Roku username and will not let me. I went through originally to get Disney +. The Disney + app doesn’t recognize my email.

RokuKariza-D · ‎02-25-2023

Hello @Mikeconnie99

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

RokuKariza-D · ‎02-25-2023

Hello @Mikeconnie99

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

renojim · ‎02-25-2023

@Mikeconnie99, see if this helps:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=d2c2b934879f95584e3f7557cebb3515

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andyross · ‎02-26-2023

Also be aware that Roku only supports the ad-free version of Disney+.

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