Apps & viewing

[Mikeconnie99]

I am trying to sign into Disney + using my Roku username and will not let me. I went through originally to get Disney +. The Disney + app doesn’t recognize my email.

[RokuKariza-D · Accepted solution]

Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.

All the best,
Kariza

[renojim]

@Mikeconnie99, see if this helps:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=d2c2b934879f95584e3f7557cebb3515

[andyross]

Also be aware that Roku only supports the ad-free version of Disney+.