Apps & viewing

[jimdianeclark]

Watching Helix on Roku channel.

Just saw Season 1 Episode 3.

Watching Season 1 Episode 4 which repeats S1E3 video, but has the closed captioning for S1E4. 

[AvsGunnar]

@jimdianeclark 

Can confirm that I am seeing the same thing re: Helix playing on the Roku Channel.

It is playing correctly on the free CW channel/app (both episode and CC/subtitles) if you wish to install it on your Roku device and watch it that way.

https://channelstore.roku.com/details/83722ec9822d4901a494bd820ffd15de/the-cw

Also available to watch via Hulu channel/app if you have a subscription. (not a free channel/app)

https://channelstore.roku.com/details/f76641b3d5ac45cfde74ee8361bda4bc/hulu

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Paging @RokuJohnB , @RokuERey, @RokuCarly to forward to appropriate team to address/fix.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @jimdianeclark!

We appreciate you for bringing this to our attention. 

Rest assured that we will forward this to the appropriate Roku team for further review and to fix this as soon as we can. We also sincerely apologize for any inconvenience this may have caused you, as we always aim for your satisfaction when streaming. 

Thank you for tagging us as well, @AvsGunnar.

Best regards,
Carly

[Bayleaf]

This still isn't fixed, episode 4 is still a repeat of episode 3.