Apps & viewing

[Rookstar]

Hello I am currently having an issue with playback with MAX. I have logged out, uninstalled MAX, reset the device and then installed max then logged back in. I have a premier 3920x and never had this issue before. All my other apps do not have this issue. I have also reset my router in hopes of correcting the issue.

My device os is 12.5.0.4178

App build is 55.31

Any advice would be appreicated. I am able to stream on my phone and pc so it seems to be an issue with the roku

[RokuJechealR]

Hi @Rookstar,

Thanks for your first post in the Roku Community!

We're sorry to hear about the playback issue with the channel. Have you tried following the troubleshooting steps on our support page to see if it helps resolve the issue? How to resolve a channel playback issue.

If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine. Contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

If you have any other questions or concerns, please let us know.

All the best,

Chel