Apps & viewing

[tobyt]

My older Samsung TV (Q900R) supports HDCP 2.2. Roku obviously supports HDCP 2.2. I purchased a "high speed" HDCP 2.2 compatible HDMI cable that did not work. I would never have purchased a Roku Ultra if I had known I cannot watch my TV with a Roku device. I've owned 3 or 4 Roku devices. THEY all worked. The last Roku device I purchased was the Ultra model. Now, I need to dump Roku entirely and purchase a different streaming device. I loved my Roku devices until now. I refuse to play the game of purchasing HDMI cable after HDMI cable until maybe one works. Sad.

Thomas Tobiason, Seattle

[RokuJohnB · Accepted solution]

Hi @tobyt,

Greetings from the Roku Community!

We understand you're having a problem with the Roku Ultra. We're happy to help.

What do you do if you see "HDCP Error Detected" on your Roku player?
If you see the "HDCP Error Detected" message or purple screen when you are explicitly trying to stream 4K UHD or HDR content on your Roku player, you should review the instructions and requirements for:

Setting up your player for 4K UHD
Setting up your player for HDR

If you see either error screen when attempting to watch content on your Roku player, follow the steps below to help resolve the issue.

1. Unplug each end of the HDMI cable on your Roku player and TV.
2. Power off your TV and unplug its power cord.
3. Remove the power cord from your Roku player.
4. Reconnect both HDMI cables ends, ensuring each connector is attached firmly and securely.
5. Reconnect the power cord to your TV and your Roku player, and wait for both devices to power on
6. Try viewing the content again.

If the issue continues after attempting the instructions above, try the additional suggestions below.

1. Try a different HDMI input on your TV.
2. If possible, try using a different HDMI cable (less than 6 feet long) to ensure the cable you currently use is free of defects.
3. Your Roku player will be switched directly to your TV using an HDMI switch.
   Note: Not all HDMI switches support HDCP. Check your device, review online documentation, or contact the manufacturer.
4. Try another TV that supports HDCP, if possible.
5. If you use a computer monitor, try a TV that supports HDCP, if possible.
6. Try using different display settings on your Roku player. These settings are under Settings > Display type.
7. If you see the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure your TV  supports HDCP. 

For additional troubleshooting steps, check out this article: How to Fix HDCP Error.

Please keep us posted on what you find out. We will be more than happy to continue assisting you.

Cheers,
Roku Community Team

[tobyt]

One, I'd like to thank whoever has been responding to my plaintive description to my problems.

Two, I managed to get my Roku Ultra working again by following the suggestions in the responses. Again, thanks!

I was worried until I double checked to see if my 2019 TV supported the HDCP 2.2 standard. If it had not supported the standard, I would have had to purchase a new streaming box or TV or both. This approach to copy-protection by Roku seems a little heavy handed to me. Will this happen again? I don't know.

Thanks again for the assistance!

Tobyt

[RokuTakashi]

Hi, @tobyt 

Thanks for the update.

We're glad to hear that we're able to help fix the issue. 

If you encounter any issues or have further concerns, feel free to reach out or post a new thread. We're here to assist.

Happy Streaming!

Roku Community Team