Help

Apps & viewing

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kyhutch
Newbie
‎01-14-2024 01:03 PM

Free trial subscriptions on ROKU

Has anyone else had an issue with a "free trial" of a premium channel that ended sooner than it was supposed to end? As long as you meet the cancelation deadline, you are supposed to still have access to that channel until the calendar period runs out. I just had a channel cut off access to programming immediately after canceling on the Roku site even though I was supposed to have time left. When I tried to explain this over chat, I was basically told to get lost. I was told to contact the premium channel directly. This is the very last time I subscribe to any third-party channel through Roku. I am also going to look for an alternative to the Roku device for accessing streaming.

0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!