Apps & viewing

[Jeannemalone]

This issue is definitely a Roku issue. I uploaded the app on my optimum fiber optic tv and it works great. When I watch Fox News on both Roku devices they both freeze after each commercial. I restarted each Roku device. I deleted the Fox News app and reinstalled it on both Roku devices, cleared the cache on both devices. Nothing works. The issue is ROKU! Fix it!

[RokuTakashi]

Hi, @Jeannemalone 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we'd like to investigate this issue. 

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you along with the details requested.

Best wishes,
Kash

[andyross]

Please see other threads. This is an acknowledged bug in the Fox News app. Fox is responsible for maintaining the app, not Roku.

[rtnps]

I too have this app on other devices and it does not freeze. I too have it on two Roku devices and it freezes on each of them. This is a Roku issue.

[RokuRiamie-D · Accepted solution]

Hi @rtnps,

Welcome to the Roku Community!

Thank you for letting us know that you are having an issue with the Fox News app that freezes after a commercial. We are here to sort this out for you.

Let's see if this will work for you.

1. Remove the app and add it again
2. Restart your Roku device by going through:
   Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
3. Restart your network connection
   > Press Home on your Roku remote
   > Scroll and select Settings 
   > Select Advanced system settings
   > Select Network connection reset 
   > Select Reset connection
   

If the issue persists, please let us know.

Cheers,
The Roku Community Team

[Paniollo]

Happens on our Roku's as well. Does not happen with any other app. Starting to think this is a political ploy to mess with Republicans. Roku has known about this issue and does nothing to correct it. Telling us to do what we've already done (remove app and reinstall, restart Roku), is just poor customer service. You know how to fix it, it's your job to correct it.