Roger80
Reel Rookie

Error code: CloudpathErrorRetransUserMVPDBlacklisted

Been getting this error for a couple of days when I try to access live tv on the nbc app. I can see from previous posts that this is a common issue with Roku and no real solutions. Any suggestions on how to fix this?

 

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2 REPLIES 2
Roger80
Reel Rookie

Re: Error code: CloudpathErrorRetransUserMVPDBlacklisted

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makaiguy
Community Streaming Expert

Re: Error code: CloudpathErrorRetransUserMVPDBlacklisted

Cloudpath authorization errors deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication. The NBC/Universal family of channels are known to user Cloudpath, I don't know if others do.

As a guess..

Can you access your local CBS channel via your Directv account?  If not, your local CBS channel may be in a contract dispute with Directv, which is preventing you from logging into CBS using your Directv "tv provider" credentials until the dispute is resolved.

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