Apps & viewing

[coachtom]

I just set up my Roku unit and it seems that I have the all the icons that I have chosen show up 3 times on my TV screen. Does it have something to do that I am signing in to one Roku account with multiple units?

Is there a way to remove the duplicate icons from the TV screen?

Thanks

[renojim]

It doesn't have anything to do with having multiple units linked to the same account.  I would try unplugging the power for a few minutes and plugging it back in.

[coachtom]

Thanks for the suggestion however it still didn't work for me. I am wondering if a restart the system will help

[renojim]

Restarting from the Power settings is basically the same as unplugging it and plugging it back in.  I rarely suggest a Factory Reset, but this might be one of those times it's appropriate.  You can find Factory Reset under Settings->System->Advanced system settings.

Just checking, it's not just that if you scroll up or down you see the same icons as you wrap around, right?

[makaiguy]

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@renojim wrote:

Just checking, it's not just that if you scroll up or down you see the same icons as you wrap around, right?

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Good catch.  I never would have thought of that.

[coachtom]

Yes you are correct that it is not only scrolling up and down but also wrap around. I did char with a Roku person and they said unplugging and factory reset is the same. I haven't tried the factory reset yet. The 2nd time I chatted online the tech told me that he is escalating up to see if they can help. No answer yets.

Thanks for your response. I still may try factory reset on one of my TV's.

[renojim]

I really hope that someone from Roku didn't tell you that unplugging and factory reset are the same thing.  Unplugging and system restart are the same thing.  A factory reset is much different.

[coachtom]

Unfortunately they did. I guess I will try the factory reset on one TV to see if that works. It will be interesting to hear what the escalation team comes up with a solution. Thanks again for your response