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bshaddox
Newbie
‎05-29-2023 11:08 AM

Disneyplus not working, update payment

Disneyplus is asking for updated payment. i have updated my payment and still can't access Disney. i keep getting the same message. When i go into roku subscriptions it and Hulu are not listed. When i go into the main websites it shows I don't have an account with Hulu and Disney sends me back to the roku website. Can anyone please help me?

3 REPLIES 3
renojim
Community Streaming Expert
‎05-29-2023 12:56 PM

Re: Disneyplus not working, update payment

Could you possibly have multiple Roku accounts?  Check the email address displayed under Settings->System->About and make sure that's the one you're using to log in at https://my.roku.com .

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Wickedeyes77
Newbie
‎07-19-2024 06:49 PM

Re: Disneyplus not working, update payment

I have the same problem. It just goes in circles. I don't have my payment with disney plus on Roku subscriptions. Why is it not letting me update it on Disney plus?

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Leesa2
Newbie
‎08-07-2024 11:09 AM

Re: Disneyplus not working, update payment

I am also having the same problem. It's very frustrating same stupid cycle over and over 

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