Apps & viewing

[andylipp]

As the OP said, it's on Sling. and reloading the channel and restarting does not resolve the issue. Is this issue known to Roku? 

[RokuMary-F]

Hi @andylipp,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku device and we appreciate the troubleshooting steps you've done so far. 

We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details. Can you please provide us with the following information:

• When did this issue first start occurring?
• Do you receive any error codes or messages? If yes, please let us know.
• Can you please confirm if you attempted to follow the initial troubleshooting steps for any playback issues in a specific order by trying to remove the channel and then restart your device and add the channel back once more?

One additional suggestion we would like for you to try is you can check for a manual system update by navigating to Home > Settings > System > System update > Check now and see if you notice any difference.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[MrsIggy]

It happens to me on Hulu, Netflix, and Paramount+. I also saw a thread on Reddit about the same issue and multiple people said it was happening to them across different apps/channels and not just Sling. 

[RokuERey]

Hi @MrsIggy,

Greetings from the Roku Community!

We appreciate the additional details about this issue going on; thanks for letting us know.

Have you tried using an alternative network, such as a mobile hotspot, to see if the problem persists?

If there's no improvement, could you please provide us the details below to better identify the reason for this?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing?

We'll be looking forward to your update. Thanks!

Regards,

Rey