Apps & viewing

[RokuCarly · Accepted solution]

Thanks for letting us know, @arrmo.

Since you've already done all of the troubleshooting steps provided to no avail, we highly recommend reaching out to their Customer Support for further advice regarding this matter. Please be advised that they run a different operating system inside the Roku streaming platform. So, it may be possible that you are not having any playback issues from a different device. It's best to reach out to them for clarification and further assistance. You can also contact their direct line at 1-888-265-6650.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Kind regards,
Carly

[arrmo]

Do you happen to have any better contacts at Hulu? Asking because every time I try ... it's at least an hour, and I never get in touch with anyone even remotely competent :-(.

Thanks!

[Bigbrysonmo0954]

My ps4 and Roku not countening

[Macneale]

Customer support has no solution other than, unplug router-tv,clear cache, reinstall app etc. It is a complete waste of time working with Customer support.  My internet provider indicated Hulu requires static IP, and they need to whitelist the IP address.

If you want to waste 3 hours, call Hulu support,  my solution was to cancel hulu.

[arrmo]

Agreed - their “support” is useless. Sigh.

Did whitelisting help?

[renojim]

@arrmo, I don't have Hulu, but researching this error which happens on all devices, not just Roku devices, one suggestion I saw that I haven't seen mentioned here is to change the DNS settings in the router to something like 8.8.8.8 or any non-ISP DNS server.  I think a lot of these issues are ISP related, although I'm sure they'd deny it.  More and more ISPs are locking down router settings, which makes me more suspicious of them and not likely to ever use a router supplied by an ISP.

[arrmo]

I was wondering that also! Tried it, but no improvement. I am using Cloudflare (i.e. 1.1.1.1), but - Roku OS and Windows (Chrome) fail ... on the same network (and same DNS), macOS + Safari work fine. But ... Safari is HLS, the others are mpeg-dash. Thinking this is the issue?

Thanks.

[Doug67]

I too had the same problem trying to watch Only Murders In The House.  After trying everything else - even spent an hour on the phone with Roku tech support - I stumbled on your post.  Bingo!

Roku really needs to add this to their troubleshooting list.

[arrmo]

Sorry, but ... what worked for you? Still having issues with DVR items 😞

Thanks!

[Elilidh]

Thank you so much for the tip!  It worked like a charm.