Apps & viewing

[wolfdad]

I started using a different internet provider on 4/2 and all was good but the other day whiled watching on Roku, all it seems to do is I guess buffer with the spinning circle in middle of screen. Thoughts?  Thanks

[RokuEmmanuel-D · Accepted solution]

We're glad you're here, @wolfdad!

We see that you're experiencing playback issues on the Roku device, and we're here to help out!

Could you share the specific apps that are affected? Also, any troubleshooting steps taken? 

In the meantime, try doing a system reboot on the Roku device.

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For more tips, here's a link!

Roku Community Team

[wolfdad]

So I did the restart and last night it was doing the same thing on Roku Channel but when I went to Discovery +, it was fine!

[RokuEmmanuel-D]

Thanks for reporting back, @wolfdad.

May we know where you're currently located? Also, are there any error messages you're seeing on the screen? 

Please get back to us soon!

Roku Community Team

[wolfdad · Accepted solution]

Well, I tried something and adjusted the location of the router and rotated a bit. Now, all seems to be good! Thanks everyone!!

[RokuEmmanuel-D]

Great, @wolfdad!

We're glad you're back to streaming! If you encounter any issues in the future, don't hesitate to reach out.

Happy Streaming!💜

Roku Community Team

[wolfdad]

Ok, everything was working great and then last night it started the constant buffering. It does show that it is connected to internet with excellent signal I have done the restart but it keeps happening. We had bad storms yesterday and power was out for a bit but don't know if that would cause this. Any ideas?  Thanks

[jontalk]

@wolfdadOne of the most common connectivity issues is channel congestion, so I'd advise you install WiFi Analyzer for Android or something similar if you have an iPhone. Then open the app and take note of how many others use the same channel/band. If you are using provider equipment, its likely the channel selections are set to 'auto', so disabling this and choosing them manually will yield better results. And if budget allows, I highly recommend purchasing your own modem and router since they will provide faster speeds and more control and reduce your bill as well.

[wolfdad]

I will check the modem. It is from Verizon. Thanks

[JWS9518 · Accepted solution]

@wolfdad Try doing a Ookla speed test to see what your current internet speeds are.  Also, check with your internet provider to see if they can test your line to see if there is noise or an issue with the network connected to your home.