Apps & viewing

[Rr108]

I wanted to watch Book Club 2018 movie starring Dianne Keaton and Jane Fonda but a short documentary plays. The poster displayed matches what I want to watch but not the movie. From the search, it seems that ROKU has a real issue mislabeling content.

Please address!

[makaiguy]

Paging Roku employees @RokuAustin, @RokuKariza-D @RokuMary-F and any other moderators so they can pass this issue on to proper people.

[Rr108]

How can you contact Roku directly? It seems the only way to contact is via message boards and I'm not sure if anyone is listening

[RokuCarly]

Hi @Rr108,

We appreciate you for raising this with the Roku Community!

We sincerely regret any difficulties that this may have caused you. Rest assured that we will forward this to the appropriate Roku team for further investigation and immediate action. May we know what specific app or channel you were trying to stream the movie Book Club on when you learned it was playing the wrong content?

In the meantime, your patience and understanding are highly appreciated. We'll be looking forward to your response, as your satisfaction is essential to us, and we are committed to finding a solution to your concerns.

All the best,
Carly