Help

Apps & viewing

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bdubois05
Newbie
‎02-24-2023 06:37 PM

Being charged by Roku cannot cancel

I'm being charged three different times by Roku even though my bank card number has changed. I also have tried signing into my account with two different possible emails and shows no subscriptions in either account. How do I cancel my subscriptions if I can't access my account?! It's driving me crazy, please help! Thank you!

 

#roku #accounthelp #charge #cantunsubscribe

0 Kudos
1 REPLY 1
RokuNimfa-C
Retired Moderator
‎02-24-2023 08:30 PM

Re: Being charged by Roku cannot cancel

Hi @bdubois05, 

Thanks for reaching out here in Roku Community. 

We understand the inconvenience you have been experiencing. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter and have the necessary resources to help you with this issue.

We apologize for any inconvenience and thank you for your patience.


Regards,
Nimfa

0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!