Apps & viewing

[tigerhawk83]

Looks like there are a lot of audio issues suddenly on this forum.  I too have suddenly developed difficulties with audio in the last week.  It seems to happen when I change apps - for example I have program audio on YouTube TV but if I go to Home then to Pluto TV app, the program suddenly has no sound.  I have menu sounds but no program sounds.  The only way to get sound back is to do a System Restart in Settings.  All my audio settings are set to AUTO, and everything was working fine until last week Wednesday or Thursday.  My Roku Express doesn't seem to be having the problem, nor my Roku TV, but maybe it's just a matter of time.  It's getting worse everyday - did Roku do an update last week that has screwed everything up??  I'm having to restart the system several times a day now just to have program audio.

[RokuJharra-Q]

Hi, @tigerhawk83, thanks for keeping us updated!

We appreciate you for reporting this issue and for your efforts and attempts to resolve it.

To start with, could you please provide the OS software version of your Roku device? Are there any specific channels or content that are experiencing this issue? Have you encountered any error messages?

Please reply back and we will be able to assist you further.

Best regards,
Jharra

[tigerhawk83]

OK, I replied via email, still not working.  

Software version is 13.0.0 build 24056-50

Device ID is 2550CD443638

Serial Number YH00D8443638

Model 3811X

It does seem to happen more when I switch TO either the Pluto TV app or Plex app.  If I have started somewhere else like Roku Channel and switch to Pluto or Plex, then I lose program sound and it doesn't come back unless I restart the system.  Once I restart, if I go straight to Pluto or Plex then I have sound.  I have the menu sounds, I never lose those, but I lose the program audio (dialog, music, etc).  It is only this one device, all my other Roku devices seem to work fine.  Is the device failing??

[RokuArjiemar]

@tigerhawk83,

Thanks for the updates,

Is the Roku connected directly to the TV or to an audio/video receiver? How is the Audio connected? (HDMI or Optical if TV, Ultra, or Soundbar) 

Thanks,
Arjiemar

[tigerhawk83]

It's a plug in stick so it is connected directly to the HDMI port.  It's the same TV and same port that I have always used.  I also connected it to the only HDMI port on a TV at my mom's house and I get the same problem. 

[tigerhawk83]

The audio problem is now affecting a second device - however I think I have narrowed the problem down to the Plex app.  Moving between any of my other downloaded apps seems to be fine, but as soon as I open the Plex app, my audio goes haywire.  I guess my next step is to remove this app and reload it.  I'm guessing I should probably let Plex know about this issue as well.  At least I now believe it isn't a device failure, which is good.

The Plex version appears to be 7.20.8.9236-d3d5a07fa-Plex

[KatKay20]

I have a roku tv and started to have this exact problem three days ago. Did anyone ever figure out what the issue was?