Apps & viewing

[pmazzuchelli]

[renojim]

A lot of people have been reporting this lately.  For some, a "System restart" found under Settings->System or Settings->System->Power (depending on your Roku model) fixes it.  At least one person reported that moving an app by highlighting it and pressing * on the Roku remote and choosing "Move app" gets it to appear.  It can always be moved back.  If either of those works, let us know.  I haven't seen anything from Roku that would indicate that they know what the problem is or what the definitive solution is.

[RokuJanadeeK]

Hi @pmazzuchelli,

Thank you for bringing this to our attention. We understand that you're having issues with the apps not loading on the main screen. We appreciate the photo you have provided.

Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, could you provide us with the following details?

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[RokuCarly]

Welcome to the Roku Community, @JohnCoombes8024!

Thanks for reaching out. Rest assured that we'll help you get back on streaming, 

Before we proceed further, it would be appreciated if you could provide us with additional information such as follows:

• Is this a newly activated Roku device? 
• Did you make any changes to your network provider? 
• What specific apps are affected by this? 

In the meantime, try rebooting your Roku device under Settings > System > Power (skip if unavailable) > System restart to see if this makes any difference.

Best regards,
Carly

[Deidranay12-34]

X01200lwllam (soge343wllam)

[RokuCarly]

Welcome to the Roku Community, @Deidranay12-34!

Thanks for posting here. We'd be more than happy to help you with anything. 

Could you tell us more about your concern? Are you having the same issue as posted above? If so, you may refer to my post above and let us know the specific details needed and try the troubleshooting steps suggested.

We'll be looking forward to your update.

Best regards,
Carly

[WJK1163]

Model: 3900RW - Roku Express

Serial number: YG00HN247958 (C4391H247958)

Software version: 13.1.4 * build 7708-51

GCversion: 12.8.17

Timestamp: 2924-12-10T22:58:2OZ

Issue ID 58-496-798

I click in BIG10+ app, it goes to BIG10+ app and starts to load but then goes back to Roku home screen. The BIG10+ app never fully loads

[renojim]

@WJK1163, your software version is way behind.  Try checking for a "Software update" under Settings->System.

[WJK1163]

I hit update software thinking that may be the problem. It said my software was up to date. Thanks.