Apps & viewing

[Sunnygirl1]

Despite horrid ratings & constant negative feedback, neither of the #ambient sleep center or relaxation channels work.  WHY ARE THEY INCLUDED ON ROKU THEN? Videos or sound wont play or even turn on.  When will it be fixed? Otherwise dump those channels.

[AvsGunnar]

@Sunnygirl1 

Both the Ambient Sleep Channel (https://channelstore.roku.com/details/977f00cd37006a197500bc65b75840f8/ambient-sleep-channel) and the Ambient Relaxation Channel (https://channelstore.roku.com/details/95d3c6762d38d81e4cc64f272e69750e/ambient-relaxation-channel) do seem to be not working.

Wasn't able to find a contact for either of these channels.

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Satisfying Sleep (https://channelstore.roku.com/details/95a1016c8932769d6418f13e3d7bbd94/satisfying-sleep) is a pretty good free channel/app for background sounds.

[traceexistence]

Why doesn't Satisfying Sleep app have more details? Are the premium videos included when you pay $2.99 for ad free use? It's unreal that I can't find this simple answer to a simple question for a PAYING consumer...?? Make the details more clear, please, rather than simply saying that "SERVICE MAY REQUIRE ADDITIONAL FEES" non-answer on the description page.

[Sunnygirl1]

@AvsGunnar

thx. Appreciate your research. I wouldnt even know how to begin!

its incredibly frustrating that roku doesnt have a proper customer service dept to help with these things. I dont have the bandwidth or knowledge how to fix stupid roku issues. 

[RokuJanadeeK · Accepted solution]

Hi @Sunnygirl1,

Thank you for reporting this issue to the Roku Community!

We understand that you are having issues with this channel. We're happy to help.

We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest that you contact the channel support and inquire further as they are the best ones who could help with their channel functionality and availability on the Roku platform.

Let us know if you have further inquiries.

Sincerely,
Janadee

[traceexistence]

For my question, this is not helpful. Perhaps you weren't replying to me? There is no contact info for the app in question, I contacted their parent company, & have heard nothing back after a week. If Roku has apps that take payments, they should have their contact info should the need arise. Unacceptable.