Apps & viewing

[Rkusr77]

All of the tiles, 20 under Apps are the same. Sometimes Movies & TV,  Kids & Family , all of them are games. Never seen this before.

[Dyntor]

I’m having same issue only showing games under app categories. 

[RokuERey]

Hi @Rkusr77 @Dyntor,

Greetings from the Roku Community!

Thanks for reaching out, and we'd like to see more on what's going on here.

Could you tell us if a simple restart would help fix this issue? If possible, could you share with us a screenshot of the issue you're seeing? We'd like to take a closer look.

Please keep us posted!

Thanks,

Rey

[Rkusr77]

Reset doesn't fix it. How do I add a screen shot?

[Rkusr77]

[RokuERey]

Thanks for the update. @Rkusr77,

We appreciate the necessary information provided with this. Could you tell us when you started seeing this behavior occur? Also, could you provide us with the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be anticipating it.

Thanks,

Rey

[Dyntor]

Hi, do I need to provide this information also I’m having the same problem?

[RodCorkin]

The same has started happening on my Express 4k stick, the apps are not being sorted correctly by category

[RokuTakashi]

Hi @Dyntor @RodCorkin,

Thanks for posting and sharing with us your concern.

Could you please provide the requested information of @RokuERey above this thread? These details are essential since they will be sent over to the appropriate Roku team who will review this case and have a workaround to address the issue.

Your response would be much appreciated.

All the best,
Kash

[RodCorkin]

At time of writing the matter appears to be fixed, but for the record these are my details…

Roku device model: 3940EU – Roku Express 4K

Serial number: X01600ANEY59

Device ID: S07U515NEY59

Software OS/version: 12.5.0 / Build 4165-CR

Rod