Apps & viewing

[Brooklands]

A few days ago we wached a show on Acorn TV. Today when trying to play the next episode, and we tried on multiple Roku devices, we get the message "Access to this resource is forbidden by access policy. 2019-304000-000". I logged out and logged back into the account

[RokuCarly]

Welcome to the Roku Community, @Brooklands!

Thanks for bringing this to our attention. No worries! We'd love to suggest some steps you could try to get you back on streaming the Acorn TV app on your Roku.

Firstly, the error message "Access to this resource is forbidden by access policy. 2019-304000-000" means that you do not have the necessary permissions to access the requested information or file due to the system's security settings. 

Some of the steps to resolve this include logging out of your Acorn TV account and re-login. Since the issue persists, after doing so, we could try these steps below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

After doing so, try logging into your Acorn account again to see if this makes any difference. In the meantime, we appreciate your efforts to resolve the issue.

Keep us posted on how it goes and we'll go from there. 

Best regards,
Carly

[CrankyB]

Having the EXACT same problem and I have already tried everything RokuCarly suggested in their reply.  Any other suggestions?

[Brooklands]

For me it fixed itself overnight and worked the next day. 

[RokuCarly]

Welcome to the Roku Community, @CrankyB!

Thanks for reaching out and for performing the troubleshooting steps suggested above. We'd be happy to suggest more steps you could try.

Please try highlighting the channel tile of the Acorn TV app and pressing the star (*) button on your remote to update it. 

Keep us posted on how it goes!

Best regards,
Carly

[RokuCarly]

Hi, @Brooklands.

Thanks for keeping us posted. We're glad to hear it got all sorted out now. 

Should you have any other concerns, please don't hesitate to reach out anytime or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly