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RokuDanny-R
Roku Employee
Roku Employee

Spam in Private Messages

Hi everyone,

As of recently, we have noticed a high amount of spam reporting through private message (PM) in the Community. To combat this behavior, we have implemented two changes effective immediately:

  1. New users to the Community will be unable to readily send PMs after they've created their Community account.
  2. A captcha authentication will be required when sending another Community user a PM.
We understand that these changes may impact your interactions in the Community, but please be aware that our customer experience is our highest priority.
 

Thanks,
Danny
Danny R.
Roku Forum Moderator
5 REPLIES 5\
atc98092
Community Streaming Expert

Re: Spam in Private Messages

Danny, if at all possible you should exclude the new user restriction if they're attempting to PM an Roku employee. I'm sure I don't have to tell you how often a new user needs to send you a PM for something. Smiley Very Happy

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
BWX
Level 8

Re: Spam in Private Messages

Thats funny because I just got spam PM from someone who just signed up today. WHY don't you allow me to turn off private messages from other users?  I have never even been on this forum and I am getting email updates for spam messages.  Tighten your **bleep** up. WTF seriously.

0 Kudos
Frakkur
Level 7

Re: Spam in Private Messages

Dear Danny

How a new user can start send PMs, this a matter our time or certain steps? Because, I'm a new member and a recent Roku costumer, and I'm facing issues with a remote control from a Streaming Stick+. I've tried every trick recommended here and even try with another device with no luck whatsoever (I know this is not the place to report this). Can you help indicante how a new community member can start send PMs?

 

Thank you very much in advance

Teamrev
Level 8

Re: Spam in Private Messages

Hello @RokuDanny-R ,

I have pm'd you before about the remote issue and was trying to follow up with you about this but the envelope icon has disappeared from my account and I see no way to currently respond to your previous pm's or send a new pm to you.

I did find this discussion on the form but the option to turn pm's on or off has been removed from settings page (see pic below). How can I continue our pm discussion of getting my remote to stop draining batteries?

Thanks for your help in this matter.

Roku.JPG

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Spam in Private Messages

@Frakkur @Teamrev 

Thanks for the post.

Have you checked again to see if you were able to send a private message after posting in the thread?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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