Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Paul75
Level 7

worst experience of my life with i roku tv

I bought/spend over 600 dollars for two roku 50" inch flat screen tvs, one for downstairs and one for upstairs, one is all set up for downstairs and good to go, but when it was time setting up my second tv on the same account i cant do it really now. So you people think im spend almost 200 dollars for a second tv to put a on my account and upgrade  my account no not happening from my credit card when i 600 dollor for two tvs i expect everything should be free on roku since the announced everything is free i guess its not dont buy nothing from roku or the company im returning my tvs to get a better brand where i can use two smart tvs on the same account so **bleep** you roku and you **bleep** products 

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atc98092
Level 17

Re: worst experience of my life with i roku tv


@Paul75 wrote:

I bought/spend over 600 dollars for two Roku 50" inch flat screen tvs, one for downstairs and one for upstairs, one is all set up for downstairs and good to go, but when it was time setting up my second tv on the same account i cant do it really now. So you people think I'm spend almost 200 dollars for a second tv to put a on my account and upgrade  my account no not happening from my credit card when i 600 dollar for two tvs i expect everything should be free on roku since the announced everything is free i guess its not don't buy nothing from Roku or the company i'm returning my tvs to get a better brand where i can use two smart tvs on the same account so **bleep** you Roku and you **bleep** products 


Roku does not charge for registering devices, and there's no such thing as an "upgraded" account. If you called some toll-free support number, it was a scam site. I really hope you didn't give them any personal information. Perhaps we can offer some help. For the second TV, do a hard reset to get back to the clean initial setup page. There's a hidden reset button that you have to hold for 30+ seconds. Ignore what is happening on the screen, and hold it for at least 30 seconds. Then restart to setup process. Don't go to any site but www.roku.com to activate the TV. I can't explain why, but you ended up on a scam site instead of the real Roku site. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Heyitsrick
Level 11

Re: worst experience of my life with i roku tv

For the life of me, I don't understand how this scamming thing continues to come up. It's obviously not part of the Roku setup routine (built into the device). How are people ending up at these "pay" sites when there's documentation that comes with the devices and on-screen setup that walks you through everything?

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Roku Employee
Roku Employee

Re: worst experience of my life with i roku tv

@Paul75 

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku will never charge for support or device activation services. 

For more information about activation, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?

If you are having issues with activating your second Roku TV, feel free to send me a PM with your Roku account email address. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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atc98092
Level 17

Re: worst experience of my life with i roku tv


@Heyitsrick wrote:

For the life of me, I don't understand how this scamming thing continues to come up. It's obviously not part of the Roku setup routine (built into the device). How are people ending up at these "pay" sites when there's documentation that comes with the devices and on-screen setup that walks you through everything?


I can't understand it either. All I can some up with is someone has hijacked the DNS entries within some ISPs and a legitimate URL request is getting sent to a bogus site. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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