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Parker2
Newbie

why can't i easily cancel an order for a remote i purchased one hour ago?

i purchased a $14.99 remote with 'free shipping.' i guess i chose 2 day shipping which was not free. it is $15.00 approx., bringing my total to $31.66 for a basic remote. okay, my bad, i accidentally chose the wrong shipping method (which is a whole other story). so, i just wanted to cancel the order and place another order and get 'free shipping.' but, there is no way to do that. i spent time on my own trying. finally, i found a difficult to find customer service number: (816)272-8106. after talking to FOUR different cs reps (all very nice) and going around in circles trying to cancel from my end and from ROKU's end, i was told i had to wait 24 hours to cancel my order. what!? anyway, the reps were all nice, but the policy is deceptive and the $15.00 delivery option was offered in a way that made it look like that was the 'free shipping' method as opposed to the overnight shipping method. i thought i was choosing the 'free shipping' method. this should not be this difficult. what a racket.

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1 REPLY 1
DBDukes
Community Streaming Expert

Re: why can't i easily cancel an order for a remote i purchased one hour ago?

@Parker2 

Or you could ask for help here, which reading over your post, you haven't done. You've complained, but you haven't asked for help.

If you want help, just ask. I suspect that @Jeremiah-Roku , @RokuDanny-R , @RokuMary-F , or @RokuKariza-D will be able to assist.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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