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Level 7

upgrade charge

got an email for an upgrade charge I didn't authorize. It's not a subscription. Wtf is going on!!!

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1 REPLY 1\
Community Streaming Expert

Re: upgrade charge

Sounds like a scammer trolling.  Who was it from?  How do they want you to respond?  What phone number or website do they want you to go to?

And finally, did you ever pay somebody for Roku support and/or device registration in the past?  Roku does not charge for these, so this could be how some scammer got your email address.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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