Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
david13
Level 7
‎01-18-2021 08:48 AM

up graded remote and device and now subscriptions are lost, no record on still being drafted

up graded remote and device and now subscriptions are lost, no record on line but payments still drafted.

0 Kudos
Reply
3 REPLIES 3\
Strega
Level 16
‎01-18-2021 09:29 AM

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

It sounds like the new Roku is connected to a different account than the previous Roku?

See if settings->system->about shows the same email address on both devices.

0 Kudos
Reply
TerryT1
Level 7
‎11-14-2021 06:17 PM

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

I am paying for cbs, upgraded to express 4K, now can't connect.  Email is same!  What gives?

0 Kudos
Reply
renojim
Community Streaming Expert
‎11-15-2021 12:25 AM

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

@TerryT1, do you have a subscription through Roku or directly with CBS (or both)?  You can check your Roku subscriptions at https://my.roku.com/account/subscriptions .

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply