Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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david13
Level 7

up graded remote and device and now subscriptions are lost, no record on still being drafted

up graded remote and device and now subscriptions are lost, no record on line but payments still drafted.

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3 REPLIES 3\
Strega
Level 16

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

It sounds like the new Roku is connected to a different account than the previous Roku?

See if settings->system->about shows the same email address on both devices.

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TerryT1
Level 7

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

I am paying for cbs, upgraded to express 4K, now can't connect.  Email is same!  What gives?

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renojim
Community Streaming Expert

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

@TerryT1, do you have a subscription through Roku or directly with CBS (or both)?  You can check your Roku subscriptions at https://my.roku.com/account/subscriptions .

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