Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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david13
Level 7

up graded remote and device and now subscriptions are lost, no record on still being drafted

up graded remote and device and now subscriptions are lost, no record on line but payments still drafted.

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Strega
Level 12

Re: up graded remote and device and now subscriptions are lost, no record on still being drafted

It sounds like the new Roku is connected to a different account than the previous Roku?

See if settings->system->about shows the same email address on both devices.

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