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Level 7

uk content on Roku device and account?

my new roku express is not set up for united kingdom content, it seems to only be American content. on the outside of the box it shows images of bbc iplayer, now tv, itv hub, etc. It is a roku express 3930EU can someone please me help out, or I will have to send it back to Amazon.

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5 Replies
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Level 16

Re: uk content

Maybe your problem is with your Roku account, rather than the Roku receiver. Were you in the US when you set up your Roku account?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: uk content

No, bought and payed for in UK.

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Roku Employee
Roku Employee

Re: uk content

@ken6 

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: uk content

I have the same issue with the same box, I'm in the UK but it's all US content which mostly isn't available in the UK. The channels seem to know that, so why doesn't the Roku box know that?! It's not a great start for my Roku experience, I was expecting an easy ready to go set up! I tried creating a new account but it said one already existed for my email address but I didn't remember creating one so I used the forgotten password function and reset it. Could this be why, that someone in the US used my email address previously by mistake? So how do I get the content changed to the UK? I don't want to have to create a new account with different email address, well, I don't have another email addres ! I hope someone can help as I'm a bit stuck! Thanks in advance! 

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Roku Employee
Roku Employee

Re: uk content

@worcsguy 

Thanks for the post.

I have already responded to your private message that you have sent me to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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