Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Helen4
Level 7

taking money out of my account without my ok.

been checking my bank account daily. today again roku channel took out $4.03 last time it was $9.72. i'm tired of yall taking out money that i didn't ok. i'm on a fixed income and this is bull s***. call my bank and put a stop to it. now i'm telling yall to stop doing it. thank you and have a happy easter.

0 Kudos
3 REPLIES 3\
Ello2022
Level 12

Re: taking money out of my account without my ok.

Roku doesn’t take money out of someone’s account for no reason. Log into your Roku account and look under subscriptions. If you see any active subscriptions then cancel it. But the charge on your bank statement should say more then Roku. There isn’t a charge for Roku. If you have no subscriptions then someone has your credit card information and you should tell your bank it’s fraud 

demsd
Level 13

Re: taking money out of my account without my ok.

Also note this isn't the place to complain about billing issues. You'll want to do that from here.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
0 Kudos
Natan-Roku
Level 10

Re: taking money out of my account without my ok.

Hello @Helem4. We see that you're having issues with charges on your account.

Well go ahead and send you a PM in order to look into this for you.

0 Kudos