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ltganza
Level 7

subscription to Rakuten/Viki suddenly stopped

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On 7/22/2021 I Paid $49.99 for an annual subscription to Viki.com then I upgraded it to $99/yr to Viki Plus.

My next billing cycle will be on 7/22/2022;  so why has my account stopped?  Why can I no longer use my sign in on my account?  

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RokuDanny-R
Roku Employee
Roku Employee

Re: subscription to Rakuten/Viki suddenly stopped

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@ltganza

Thanks for the post.

Are you subscribed through Roku Pay or through the channel provider directly? If you subscribed to the channel through the provider directly, you will need to reach out to the channel provider for further assistance with your account information.

If you purchased the subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: subscription to Rakuten/Viki suddenly stopped

Jump to solution

@ltganza

Thanks for the post.

Are you subscribed through Roku Pay or through the channel provider directly? If you subscribed to the channel through the provider directly, you will need to reach out to the channel provider for further assistance with your account information.

If you purchased the subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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