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Gerri3463
Level 7

subscription failure

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Roku seems to think my CC is invalid (I'm guessing) but its fine but when I even try to add a new one, I get an error message.  NOW, a subscription to Passionflix has apparently terminated.  Phone calls to ROKU go answered due to the situation.

So NOW WHAT, ROKU???  I can't put in a new CC to replace a perfectly good one and you guys don't answer the freaking PHONE!

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RokuDanny-R
Roku Employee
Roku Employee

Re: subscription failure

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@Gerri3463 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: subscription failure

Jump to solution

@Gerri3463 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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