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LisaChevyChase
Level 7

stolen roku - passwords

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One of my Rokus was stolen (physically). Do I need to change my passwords for Amazon Prime, Netflix, etc? Should I worry that the thief has them now? Thanks.

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RokuDanny-R
Roku Employee
Roku Employee

Re: stolen roku - passwords

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@LisaChevyChase 

Thanks for the inquiry.

We would recommend logging into your Roku account and removing the device from your account if you no longer have access to your device.

For more information on how to remove a device from your account, visit our Support page here: How do I remove a Roku® streaming device from my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: stolen roku - passwords

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@LisaChevyChase 

Thanks for the inquiry.

We would recommend logging into your Roku account and removing the device from your account if you no longer have access to your device.

For more information on how to remove a device from your account, visit our Support page here: How do I remove a Roku® streaming device from my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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DarrylBuch
Level 7

Re: stolen roku - passwords

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Roku.  Surely you can do better than suggest a disconnection of the account.  

Each Roku has a unique serial number, Surely you can see if it has logged on ? And assist us to at the very least catch the criminal ?   IP address would be a god start. 

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