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agalncal
Level 7

refund

roku ripped me off! i paid $9.99 to play 5 games of bingo. the first game i played i won. so they were supposed to pay me $100. but never did.they just kept sending me the same email over and over. so i asked for my $9.99 back and they wouldn't do that either. how do i get my money back?? i won it fair and square!!

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: refund

@agalncal

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel were you using?

Please be aware that Roku does not support gambling channels on Roku devices.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roxannej
Level 7

Re: refund

It was not what I wanted did not want to order any movies just wanted the product..so please put my money back on my card. Sorry for the misunderstanding standing on my behalf

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RokuKariza-D
Roku Employee
Roku Employee

Re: refund

Hi @Roxannej

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

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