When will they ship ?
Thanks for the inquiry.
For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
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I posted here because I'm not happy with your support link. Why ?
Well I ordered back in the begging of May the new pro sound bar.
after ordering I was informed it was backordered and was giving a choice to cancel or continue.
I continued with the order as it was to ship on 6/14.
On 6/11 I went to your support link and was told it was expected to ship.
On 6/15 I went to your support link and was giving no updated information on when it would ship.
Its now 6/17 and I have no New information about an order that was placed 7 weeks ago.
I understand all the concerns of the situation and how a factory burnt down and that there is a chip shortage.
Roku gave me a date of 6/14 and now I am to hold my breath for any new information ?
I'm sorry your impacted by the chip shortage Give me (Likely Others) an UPDATE and MEET the new shipping date.