Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dogismycopilot
Level 7

problem with roku website login

Jump to solution

 

I can't login to the roku website. When I go to login in, I get a popup into the setup process for a new device, asking me to enter the code from my TV. But my two devices are installed and working normally. Neither deice is displaying a setup code.

Roku customer support is shut down due to the pandemic. Help me obi-community, you're my only hope.

Thanks,
Brian

 

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: problem with roku website login

Jump to solution
What web address are you trying to go to? If it ends in "/link" try going there without the /link at the end.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

View solution in original post

3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: problem with roku website login

Jump to solution
What web address are you trying to go to? If it ends in "/link" try going there without the /link at the end.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
dogismycopilot
Level 7

Re: problem with roku website login

Jump to solution

Doh! That was it. My password manager used that as the URL for some reason, and I didn't notice.

Thanks for the solution and the fast response!

 

makaiguy
Community Streaming Expert

Re: problem with roku website login

Jump to solution

@dogismycopilot wrote:

Thanks for the solution and the fast response!


Glad it worked out for you.  And a BIG thanks for reporting back, as it might help somebody else with a similar problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos