Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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dogismycopilot
Level 7

problem with roku website login

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I can't login to the roku website. When I go to login in, I get a popup into the setup process for a new device, asking me to enter the code from my TV. But my two devices are installed and working normally. Neither deice is displaying a setup code.

Roku customer support is shut down due to the pandemic. Help me obi-community, you're my only hope.

Thanks,
Brian

 

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1 Solution

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makaiguy
Level 21

Re: problem with roku website login

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What web address are you trying to go to? If it ends in "/link" try going there without the /link at the end.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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3 Replies
makaiguy
Level 21

Re: problem with roku website login

Jump to solution
What web address are you trying to go to? If it ends in "/link" try going there without the /link at the end.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

dogismycopilot
Level 7

Re: problem with roku website login

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Doh! That was it. My password manager used that as the URL for some reason, and I didn't notice.

Thanks for the solution and the fast response!

 

makaiguy
Level 21

Re: problem with roku website login

Jump to solution

@dogismycopilot wrote:

Thanks for the solution and the fast response!


Glad it worked out for you.  And a BIG thanks for reporting back, as it might help somebody else with a similar problem.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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