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anghvo
Level 7

overcharging me on Hulu

I'm being charged $70 a month for Hulu through Roku and I don't have the premium version of Hulu and so I don't understand why am i being charged so much for Hulu. I've already looked at my subscriptions and previous bills and the only thing that pops up is my DisneyPlus subscription: which is in fact charging me for the correct amount, but for some reason I absolutely can not find my Hulu subscription yet somehow I'm being overcharged for Hulu but through Roku. I've tried to email and contact Roku but have never received a response. This has been going on for the past 6 months and it's unprofessional how no one has responded to my email. Please help. I don't understand why am I paying $70 through Roku for Hulu yet the subscription for Hulu is supposed to be $6.99 a month. I've already called Hulu but they can't do anything because the charge is through Roku but they did confirm that it's supposed to be $6.99 a month and not $70. 

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RokuMary-F
Roku Employee
Roku Employee

Re: overcharging me on Hulu

Hi @anghvo,

We're sorry to hear that you're having this experience. I can understand how that may be frustrating.

Please be noted that Roku is only assigned by Hulu to collect the payment and all subscription management is solely handled by Hulu.

For further assistance with account and billing-related issues, it is more effective to reach out to our support team or directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

 

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