Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Mkg
Level 7

need to log out of old Roku account

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I was given my grandfather's roku TV when he passed and I cannot figure out how to log out of his account. Help! I have a roku account already created from my old tv, so I need to log him out and log me back in. Thank you!

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renojim
Community Streaming Expert

Re: need to log OUT

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You have to perform a factory reset:

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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renojim
Community Streaming Expert

Re: need to log OUT

Jump to solution

You have to perform a factory reset:

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos