Accounts, Billing, & Orders

[DaBlock1]

I used my mother's card for a one time payment for hulu. Why is Roku charging her card for multiple items that wasn't authorize

[renojim]

Did you or your mother call someone when the Roku was initially set up?  Do you recognize the email address that's shown under Settings->About?

[RokuDanny-R · Accepted solution]

@DaBlock1 

Thanks for the inquiry.

When you state that you used another form of payment for a one time payment, what was this payment for? 

Did you submit this payment through Roku Pay or directly through Hulu? If you made this purchase through Hulu directly, you will need to contact Hulu for additional assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

If this is the case, you can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny