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kimgallant
Level 7

monthly charges being charged 21.99 for a service that is supposed to be free

Is Roku free or not? I'm being charged 21.99 monthly

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7 REPLIES 7\
kimgallant
Level 7

Re: monthly charges being charged 21.99 for a service that is supposed to be free

I am just trying to find out if others are being charged. I am going to unsubscribe .

If I wanted to pay money I would have cable.

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davidjazz
Level 12

Re: monthly charges being charged 21.99 for a service that is supposed to be free

The Roku is free. There are some channels like Netflix that require a subscription, but many, if not most channels on Roku are free. Did you call a 1-800  number from the Internet when you set it up?

If so, it is a scam.  Call your credit card company, report it and stop payments.

gelle-harris180
Level 7

Re: monthly charges being charged 21.99 for a service that is supposed to be free

exactly!! they charge me 27.99 and I dont know even know what for or when Did i even sign up for. Had I known I would've left the whole roku at walmart !! I was better off with my fire stick !! this is scamming at its finest

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andyross
Level 16

Re: monthly charges being charged 21.99 for a service that is supposed to be free

Look at your bill. What is the name of the company shown that is billing you?

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davidjazz
Level 12

Re: monthly charges being charged 21.99 for a service that is supposed to be free

That's not Roku scamming you. It's a scam artist unconnected with Roku.

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Strega
Level 15

Re: monthly charges being charged 21.99 for a service that is supposed to be free

Asking whether Roku is free is like asking whether TV is free.  After you pay for a TV, you can watch some stuff for free (usually with commercials).  This stuff typically comes over the air, or possibly you hook up to some community/building/university cable system.  However, you can also connect it to commercial cable, satellite etc. and likely be paying monthly.  Roku is basically the same.  A lot of stuff (most I think) is free (usually with commercials) but some stuff is paid/subscription.  Without naming what you're getting, no one will have any idea of what your monthly charge (if any) should be.  It's worth checking the fee structure (if any) of any channel before you add it.

And, yes, it is possible to call "some guy" on the phone and have him set up your Roku, and he'll charge you whatever he wants to do something that you can do yourself for free.  No one in this thread has said that they actually did that but it can happen.  Neither of the posters have really given any details so you just get "general possibilities" as responses.

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RokuDanny-R
Roku Employee
Roku Employee

Re: monthly charges being charged 21.99 for a service that is supposed to be free

Hi everyone,

Thanks for the posts.
If you are being charged monthly, we would recommend checking to see if you are subscribed to a channel by logging into your Roku account online. For more information about how to check to see if you have a subscription, visit our Support page here: How do I unsubscribe or cancel my subscription?

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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