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Level 8

lost pin number

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I have been using my Roku for a week or so. Now I am trying to connect computer and tv to add some channels. Have my online account set up and it wants my to link computer and tv with a PIN number that I don't have or cant remember when I set up. Can I get a new one?

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Roku Employee
Roku Employee

Re: lost pin number

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@Clifton 

Thanks for the inquiry.

For information on how to change your PIN for your Roku account, visit our Support page here: How do I create or update the PIN for my Roku account?

For information on how to add channels on your Roku device, visit our Support page here: How do I add channels to my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Roku PIN

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@tiffylabelle0 @Kodabear12-_ 

Thanks for the posts.

For information on how to change your PIN for your Roku account, visit our Support page here: How do I create or update the PIN for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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11 Replies
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Roku Employee
Roku Employee

Re: lost pin number

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@Clifton 

Thanks for the inquiry.

For information on how to change your PIN for your Roku account, visit our Support page here: How do I create or update the PIN for my Roku account?

For information on how to add channels on your Roku device, visit our Support page here: How do I add channels to my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: lost pin number

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Thanks Danny. I have updated my pin online but the tv will not except it and computer won't link to tv without a pin. Stuck in a loop. Help!

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Level 8

Re: lost pin number

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or Link Code. 

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Roku Employee
Roku Employee

Re: lost pin number

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@Clifton 

Thanks for the note.

Can you please provide us with a screenshot of the issue that you are currently seeing?

Once we have that information, we will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: lost pin number

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I wanna karate chop this TV! I bought my roku from the pawn shop and someone else's jnformation is stored. I have Netflix ... They had me clear the person's info and I'm good. Purchased STARZ and TV wants a pin. I set up a pin .... INVALID ROKU TV PIN. Tried taking pin off, roku asks for a pin before accessing STARZ. Found a number for roku TV support and the guy asked for my email account and then wanted $69.99 to reconfigure the TV. I so hung up. 

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Roku Employee
Roku Employee

Re: lost pin number

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@LaTaun 

Thanks for the note.

We would first recommend verify the Roku account that is on your Roku TV by accessing Settings > System > About. If the email that is showing is not yours, you will need to try perform a factory reset on your device to remove the previous owner's account information. For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device? Once the Roku TV has been factory reset, you can then set up your own Roku account and link the TV here: How do I create a Roku® account?

Once the Roku TV is under activated under your Roku account, you should be able to add the STARZ channel as well as sign back into Netflix again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku PIN

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cnt remember the pin

roku pin

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Level 7

Re: lost pin number

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Lost roku pin number

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Roku Employee
Roku Employee

Re: Roku PIN

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@tiffylabelle0 @Kodabear12-_ 

Thanks for the posts.

For information on how to change your PIN for your Roku account, visit our Support page here: How do I create or update the PIN for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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